There Are many things you have to take care of while ensuring that you are providing the best service possible. This means not only delivering on time and with quality, but also being transparent in all of our dealings.
A good rule of thumb is to spend at least 50% of the time talking with customers before you design and develop anything. This will help ensure that what you’re creating solves their problems or makes them money, as opposed to solving yours.
Don’t pay lip service by telling people how great they are while not delivering on promises. Keep your word. Be transparent in all aspects of business dealings and operations so there aren’t any surprises down the line once an agreement has been signed, payment completed, etcetera (this includes when things go wrong).
This goes for every aspect from sales teams to support staff; if someone has an issue, always address it promptly and with the same level of urgency as if you were experiencing that problem yourself. It is not acceptable to be dismissive or condescending in any way when your customer has a legitimate concern.
If they are angry about something, do everything in your power to explain what happened from both sides so that they understand why things went wrong (or right) and will hopefully come away feeling better about their experience. There’s nothing worse than being ignored by a company after having invested time and money into them for their product/service, we want our customers to feel like they matter!
Don’t use lazy design solutions or poor quality software development processes just because “that’s how these guys have done it for years”.
The world is changing, and so are our customers. They expect things to be designed in a more intuitive way now than ever before. This means not only making sure that the user interface has been updated with appropriate colors/fonts etcetera, but also ensuring that there’s an element of gamification or some other motivating factor built into the app so your users want to come back!
Hope that you keep all the things explained in this blog in your mind , and avoid doing them. For more information technology blog posts stay tuned.
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